Terms & Conditions

1. Scope and Contractual Basis

Welcome to DutyFreeRise! These Terms and Conditions govern the legal relationship between our tax-free shopping organization and our clients. They are an essential part of every tax-free guidance contract and apply to all types of tax-free guidance, retail analysis, and planning services that we offer for individual travelers and retail professionals in Singapore.

2. Tax-Free Guidance Relationship and Service Agreement

2.1. Contract Formation – A tax-free guidance relationship is established through the explicit acceptance of a guidance assignment by DutyFreeRise. An initial inquiry or consultation does not yet establish a binding guidance relationship.
2.2. Client Cooperation – The client commits to providing all information and documents relevant to their tax-free and travel matters completely and truthfully and to inform DutyFreeRise about all relevant developments regarding their tax-free situation that could influence our services.
2.3. Service Scope – The specific guidance obligation arises from the individual tax-free guidance contract. Unless expressly agreed otherwise, the services do not include legal representation before courts or specialized services that require external providers.
2.4. Tax-Free Communication – The client agrees to communication via email, telephone, and other electronic means, unless otherwise agreed in writing. DutyFreeRise helps professional tax-free communication in accordance with Singapore guidance standards.

3. Fees and Tax-Free Service Billing

3.1. Fee Agreement – Unless otherwise agreed, fees are calculated based on the chosen tax-free guidance package plus additional services and applicable taxes.
3.2. Service Deposit – DutyFreeRise is entitled to request an appropriate deposit for reserving and providing tax-free guidance services. The initiation or continuation of services may be made dependent on payment of a deposit.
3.3. Invoicing – Invoicing is generally done monthly or according to agreed payment plans for tax-free guidance services. Invoices are to be settled within 14 days of the invoice date without deduction.
3.4. Additional Guidance Expenses – In addition to regular tax-free guidance fees, necessary expenses such as retail research costs, procurement costs, external consultation costs, and business travel expenses may be billed separately.

4. Liability and Warranty

4.1. Liability Limitation for Tax-Free Guidance Services –

DutyFreeRise is liable for damages only in cases of intent and gross negligence in the provision of tax-free guidance services.
Liability for slight negligence is limited to an amount of SGD 850,000 per damage case.
This liability limitation does not apply to personal injury or in cases of mandatory legal liability.
4.2. Limitation Period – Claims for damages against DutyFreeRise become time-barred within one year from the time when the client became aware of the circumstances giving rise to the claim or should have become aware without gross negligence.

5. Tax-Free Confidentiality and Professional Secrecy

5.1. Confidentiality – DutyFreeRise commits to strict confidentiality regarding all tax-free information and personal data that become known during the guidance relationship.
5.2. Reference Mention – The client agrees that DutyFreeRise may mention them or their travel as a reference, unless expressly agreed otherwise. This does not include specific details about the client's tax-free matters or internal travel strategies.
5.3. Data Protection – The processing of personal and tax-free-related data is carried out in accordance with our separate Privacy Policy, which is an essential part of these Terms and Conditions.

6. Termination of the Guidance Relationship

6.1. Right of Termination – The guidance relationship can be terminated by both the client and DutyFreeRise with a notice period of 30 days, unless otherwise specified in the tax-free guidance contract. In the case of significant changes in service requirements, a different notice period may be agreed.
6.2. Final Invoice – After termination of the guidance relationship, DutyFreeRise creates a final invoice for tax-free guidance services not yet billed and expenses. Advance payments are credited according to our refund policy.

7. Refund Policy

DutyFreeRise commits to fair and transparent billing practices for all tax-free guidance services. Our refund policy considers circumstances under which prepaid services could not be utilized:

Initial Consultation Fee – For all tax-free guidance services, there is a non-refundable initial consultation fee of SGD 45 to cover preliminary tax-free assessment and administrative setup.
Service Cancellation by Client – For tax-free guidance cancellations where tax-free work has already begun, a proportional refund based on the percentage of completed work minus administrative fees is provided. For tax-free strategy preparation services, no refund is available once drafts have been presented to the client.
Temporary Service Interruption – Clients can pause certain ongoing tax-free guidance services for a period of up to 3 months without completely terminating the contract, provided this is communicated in writing at least 21 days in advance. Monthly tax-free guidance fees are reduced by 40% during this time.
Service Adjustments – Switching to a lower tax-free guidance package may include an adjustment fee and requires a notice period of at least 45 days. Upgrades to more comprehensive tax-free guidance services can be made at any time without additional fees.
Service Interruptions – For tax-free guidance interruptions caused by DutyFreeRise that last longer than 72 hours, clients are entitled to a proportional fee waiver for the downtime plus an additional credit of 15% of the monthly service fee as compensation.
Force Majeure – In the event of interruptions due to force majeure (natural disasters, pandemics, strikes, etc.), DutyFreeRise will endeavor to find alternative tax-free solutions without being obligated to provide refunds.

All refund requests must be submitted in writing to billing@dutyfreerise.com. Processing of refunds typically takes 7-10 business days from the date of the approved request.

8. Compliance and Tax-Free Ethics

8.1. Tax-Free Ethics – DutyFreeRise commits to compliance with all applicable regulations in the field of tax-free guidance for individual travelers. The client agrees to cooperate in necessary review measures and provide required tax-free information and documents, if applicable.
8.2. Conflicts of Interest – DutyFreeRise reserves the right to decline or terminate guidance relationships if conflicts of interest exist or arise during the guidance relationship that could impair the quality of our tax-free guidance services.

9. Legal Provisions

9.1. Applicable Law – The guidance relationship and all related claims are subject exclusively to Singapore law.
9.2. Jurisdiction – Jurisdiction for all disputes arising from or in connection with the guidance relationship is, insofar as legally permissible, Singapore.
9.3. Severability Clause – Should individual provisions of these Terms and Conditions be or become invalid, the validity of the remaining provisions remains unaffected. Invalid provisions are replaced by those that come closest to the economic purpose.