Privacy Policy

1. Privacy Principles

At DutyFreeRise, we understand the importance of protecting your personal and travel information and treat the safeguarding of your tax-free-related data with the highest priority. This Privacy Policy informs you about the nature, scope, and purpose of the collection and use of personal data in the context of our tax-free shopping services for individual travelers and retail professionals.

Our privacy practices fully comply with Singapore data protection laws, including the Personal Data Protection Act (PDPA), as well as the European General Data Protection Regulation (GDPR), where applicable. As a professional tax-free shopping service provider, we place particular emphasis on compliance with these regulations and the protection of sensitive retail information of our clients.

2. Data Collection and Processing

In our tax-free shopping organization, we collect and process personal data exclusively for specific purposes related to the provision of our tax-free guidance, retail analysis, and planning services, client care, and fulfillment of our professional and legal obligations. This includes:

2.1. Tax-free data that you provide to us:

  • Contact and personal information such as name, address, phone number, email address, and tax-free background
  • Information about your tax-free goals, travel situation, and retail preferences
  • Tax-free communication such as email correspondence, consultation sessions, and tax-free notes
  • Documentation and tax-free records required for the provision of our services

2.2. Automatically collected system data:

  • Access data when visiting our website such as IP address, browser type, and operating system
  • Date and time of access and pages visited
  • Information about your interaction with our digital tax-free platforms and service applications

2.3. Cookies and tracking technologies: On our website, we use only technically necessary cookies and security-relevant tracking technologies. You can optionally consent to the use of analytical cookies that help us improve our tax-free guidance services. You can adjust your cookie settings at any time.

3. Purposes of Data Processing

We process your personal and tax-free data for the following purposes:

  • Tax-free guidance & planning – To provide high-quality tax-free guidance, retail analysis, and strategic tax-free planning
  • Shopping development – To help proper and timely fulfillment of your tax-free growth objectives
  • Tax-free communication – For efficient correspondence with you, tax-free communities, and relevant service providers
  • Service management – For billing our services, project management, and tax-free purposes
  • Client care – To help optimal service quality and client-oriented tax-free guidance

4. Legal Bases for Processing

The processing of your data is based on the following legal grounds:

  • Fulfillment of tax-free guidance contracts and implementation of pre-contractual measures (Art. 6 para. 1 lit. b GDPR)
  • Compliance with legal obligations, particularly tax-free and professional regulations (Art. 6 para. 1 lit. c GDPR)
  • Protection of our legitimate interests such as quality assurance or service optimization (Art. 6 para. 1 lit. f GDPR)
  • Your explicit consent, for example for extended service offerings or newsletters (Art. 6 para. 1 lit. a GDPR)

5. Data Sharing with Third Parties

Your tax-free data will only be shared with third parties in the following necessary cases:

  • Tax-free communities and organizations – When legally required or necessary for proper tax-free guidance
  • External tax-free experts – Such as retail assessors, strategic analysts, or other tax-free specialists, when required for comprehensive tax-free solutions
  • IT service providers – Who work under strict data protection conditions and help the secure operation of our tax-free systems
  • Tax-free correspondence – For proper handling of your tax-free communication and document management

As a professional tax-free advisor, we are subject to strict confidentiality obligations and treat your tax-free information with utmost discretion and professionalism.

6. Data Security and Protection Measures

We implement comprehensive technical and organizational measures to protect your tax-free data. This includes access restrictions, encryption according to the latest standards, regular security audits, and training of our staff in data protection and tax-free confidentiality matters.

For sensitive tax-free information and administrative documents, additional security measures are implemented, including physical security of office spaces and digital backup systems. However, completely secure data transmission over the internet cannot be guaranteed, which is why we also offer secure alternative communication channels for particularly sensitive tax-free information.

7. Data Retention and Deletion

We store your tax-free data only as long as necessary for the provision of our tax-free guidance services and in accordance with legal retention periods:

  • Tax-free records and client files are retained in accordance with tax-free and business regulations (typically 10 years).
  • Communication data is retained for the duration of the business relationship and potentially beyond according to legal requirements.
  • Administrative correspondence and tax-free documents are retained in accordance with legal regulations for tax-free records.
  • Project documentation and service records are retained for appropriate periods to help service quality.

After the expiration of legal retention periods, your data will be securely and irrevocably deleted or anonymized, with special care taken for the destruction of physical documents.

8. Your Rights as a Client

As a data subject or client, you have the following rights:

  • Information about the personal data stored about you or your travel
  • Correction of incorrect or incomplete tax-free data
  • Deletion of your data, subject to legal retention periods or legitimate business interests
  • Restriction of processing under certain tax-free circumstances
  • Data portability in a structured, commonly used, and machine-readable format
  • Objection to processing based on your particular tax-free situation

Please direct requests to exercise your rights to privacy@dutyfreerise.com or use our contact form.

9. International Data Transfer

As tax-free advisors with international clients, we are also subject to the European General Data Protection Regulation (GDPR) in certain cases. In this context, we observe the following specific principles:

  • Tax-free data minimization – We collect only the tax-free-related data that is absolutely necessary for our tax-free guidance services.
  • International tax-free data transfer – When transferring tax-free-related data to countries outside the EU/EEA, we help that appropriate safeguards according to Art. 44 ff. GDPR are maintained.
  • Tax-free impact assessment – For processing operations that could pose special risks to tax-free rights, we conduct a data protection impact assessment in advance.
  • Tax-free accountability – We document our data protection measures and can demonstrate our compliance with the regulations.

As an EU client, you also have the right to lodge a complaint with a European data protection supervisory authority if you believe that the processing of your tax-free-related data violates the GDPR.

10. Updating the Privacy Policy

This Privacy Policy is regularly reviewed and updated when legal or factual changes in our tax-free guidance services require it. The current version is always available on our website. We will inform you of significant changes through appropriate communication channels.

Continued use of our tax-free guidance services after an update is considered consent to the modified Privacy Policy.

As a professional tax-free advisor, the trustworthy and legally compliant processing of your tax-free data is particularly important to us, as we work with sensitive tax-free information and confidential documents. We are available to you at any time for questions.